CosmoBet FAQ — Frequently Asked Questions

Is CosmoBet safe and licensed?

CosmoBet is operated by Santeda International B.V. (registration number 151296) and licensed by the Curacao Gaming Authority under licence number OGL/2024/1798/1048, within the NOOGH framework. The site uses SSL encryption and enforces KYC/AML verification before payouts. That said, Curaçao licensing provides less regulatory oversight than MGA or UKGC operators — see our Security & Licensing section for an honest assessment.

Who operates CosmoBet?

CosmoBet is run by Santeda International B.V., incorporated in Curaçao. The EU payment agent is Santeda International Limited, registered at Poreias 2, 3011 Limassol, Cyprus. No sister brands have been publicly identified at the time of writing.

Is CosmoBet legit?

Yes — CosmoBet is a licensed operator with a verifiable corporate structure and a published licence number. Legit does not mean the highest possible regulatory tier, however. Curaçao licensing is mid-tier, and player dispute resolution options are more limited than with MGA-licensed casinos.

What payment methods does CosmoBet accept?

CosmoBet supports 10 payment methods: Visa, Mastercard, Skrill, Neteller, Paysafecard, Bitcoin, Ethereum, Litecoin, Tron (TRX), and Dogecoin. The minimum deposit across all methods is €20. Full details are on our Payment Methods page.

How fast are CosmoBet withdrawals?

Specific processing times are not published in CosmoBet's current T&Cs — contact support for current details. KYC verification must be completed before your first withdrawal. Withdrawals are processed using the same method as your deposit; alternatives may be approved case by case after verification.

Are there fees on deposits or withdrawals?

CosmoBet does not charge deposit fees. However, if your total bets since your last deposit are less than 3x the deposit amount, transaction processing fees may apply on withdrawals — an unusual clause worth noting. Crypto transactions also incur standard blockchain network fees.

Does CosmoBet have a mobile app?

CosmoBet does not offer a native mobile app. The site is fully browser-based and mobile-optimised for iPhone, Android, and tablet — all games, deposits, and withdrawals work through your mobile browser with no download required. See our Mobile page for more.

How do I contact CosmoBet support?

CosmoBet offers 24/7 live chat (requires login) and email support at support@cosmobet.com. Live chat is generally faster for quick queries; email is better for document submission and complaint escalation.

Can I self-exclude from CosmoBet?

Yes. CosmoBet provides self-exclusion options ranging from 6 months to 5 years, available through your account settings under Responsible Gambling. Once activated, self-exclusion cannot be reversed before the selected period ends. CosmoBet also offers deposit limits and time-out periods. Full details on our Responsible Gambling page.

18+ | Gamble Responsibly | T&Cs Apply | Players from Thailand, Finland, and Japan are excluded from deposit/welcome bonuses. For support: BeGambleAware, GamCare, Gamblers Anonymous, Gambling Therapy.